Frequently Asked Questions
Everything you need to know about your next timepiece.
Are all watches at MZ Watches authentic?
Yes, we guarantee that every timepiece sold on our platform is 100% authentic and comes with its original packaging and manufacturer documentation.
What is your shipping policy?
We offer free standard shipping on all orders over $150. Orders are typically processed within 1-2 business days and delivered within 3-7 business days depending on your location.
How do I handle returns or exchanges?
If you are not completely satisfied, you can return your unworn watch in its original condition within 30 days of delivery for a full refund or exchange.
Do the watches come with a warranty?
All watches purchased through MZ Watches include a minimum 2-year international warranty covering manufacturing defects and movement issues.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.
Can I have my watch resized before shipping?
Yes, we offer complimentary bracelet sizing. Simply provide your wrist measurement in the 'Order Notes' section during checkout.